HOA Hires Taser Wielding Guards for 3AM Eviction

HOAs and Condominium corporations when dealing with delinquent fees, and after following the correct steps, can foreclose on the property to recoup outstanding amounts. In foreclosing, sometimes you need to evict the owners or tenants.

Apparently, for the Jasime  Homeowners Association, California, simply knocking on the front door during daylight hours, and communicating the need for eviction isn’t their chosen approach. Instead they hired a security company to perform a 3am raid on the tenants.

After the guards entered the premises, awoke everyone, forced them into the street in underwear and then ransacked their stuff, the tenants had an opportunity to show lease and utility payments. This proved that the tenants were actually renters (with rights) vs. what the HOA claimed – squatters. With the new information, the guards allowed the tenants back into their homes.

The tenants are suing the HOA (and it seems rightly from the report) for a variety of charges. I would have to say that all this could have been avoided if the HOA had made sure that clear, and proper, notification of eviction had been given. Say, during daylight hours.

The best part, one of the security guards hired is quoted as saying:

between you, me and the lamppost, the homeowners’ association is over-zealous.

Really? Over-Zealous. Say it isn’t so!

TD Canada Trust Condo Poll Results – Owners Confuse Fees with Rent

TD Canada Trust’s annual Condo Poll results have been released for 2012, and there are some interesting findings in the four releases they have published:

• Canadians don’t mind paying for the perks of condo living (link)
• Maintenance-free living but can Calgarians really relax in their condos? (link)
• Torontonians worry about affording their mortgage – but many don’t mind paying for the perks of condo living (link)
• More affordable than a house: Condos seen as an attractive option in Vancouver’s expensive real estate market (link)

The interesting point for me

More than one-quarter (28%) of Vancouver condo dwellers say that their monthly strata fees make it feel like they are still paying rent, so they are saving up to buy a home without set monthly maintenance fees.

Condo, Strata, and HOA fees are not rent, but the monthly payments required to maintain the property that you have purchased. There is no concept of profit with monthly condominium fees unlike rent. The collection of monthly condominium fees is based off of a budget that is designed to be as close to actual cost as can be forecasted.

There is another focus about paying maintenance vs. paying rent. With rent – you have an owner that looks to maximize revenue and that usually includes significant controls on expenditure. Every penny provided to update or maintain the property is an out of pocket cost for a landlord.

With condominiums, you are paying (usually, unless the board is unusual) for proactive and ongoing maintenance and work designed to maintain the common property and the corporation. While owners may not like paying fees (35% of poll respondents want fees $200/month or less, 44% are ok with fees up to $400/month, and 17% with fees up to $800/month), they should realize that instead of lining the pockets of a landlord they are lining their own pockets by maintaining the condominium corporation.

I hope that helps understanding the difference between rent and condominium fees.

247Condo Receives Consulting Recommendation

CondoFeed is the blog for 247Condo, which received a letter of recommendation for its consulting services from Bank West. Bank West has recently started a condominium loan system for financing reserve fund costs called CondoFlex Maintenance Financing.

Of 247Condo, Bank West had the following to say:

Your expertise and experience in the condominium industry were invaluable to us.  We appreciated your professionalism and candor while assisting us during the product.

I look forward to utilizing your services again and would certainly recommend you to anyone needing information or services in the condominium sector.

You can see the letter here, on our 247Condo Consulting page.

When Considering a Condominium Purchase, Check How Long the President Has Ruled the Roost

If you are looking for a condominium that you’ll feel comfortable with, check how long the current board has been in power. If the board doesn’t turn over, it’s the same names year after year, then add additional caution when purchasing in the condominium or HOA.

I’ve read, and had some personal experience, about too many “lifer presidents” (an example here) that over time begin to treat the board as their exclusive play grounds. Where most elected bodies recognize the threat to good governance elected lifers create – even the President of the United States has term limits – no such measures exist for community associations.

The risk is, and it seems to come to fruition, that over a period of time the basic principles of the board get eroded.

Take for example the board of President Lorraine Walsh, who has held her title for over 20 years at the Deveonwood, Hercules California, condominium. According to one resident the board hasn’t held an election since 2005. Further, though there is a vacancy on the current board and an owner volunteered to fill it till next election – the current board voted down the appointment 4 to 0.

Other shenanigans appear to be happening there as well: holding in camera executive sessions in the middle of public meetings. That’s clearly a method to shut down the meetings.

Often long serving boards tend to use fining as a heavy handed method to enforce compliance, or threaten owners financially if they raise trouble. For the Deveonwood, first time violations carry $350 fines and have been handed out for improper window coverings and poor garden pot locations.

Sometimes I wonder if the property management firms hired by these long term boards are somewhat responsible for the condominium’s or HOA’s decline. If there really hasn’t been an election since 2005 the property management company should resign or make public notice that the board is failing to abide by all rule and regulations. The problem is management companies can fear failing to comply with the board will result in a non-renewed contract. It’s hard to protest the board that pays you. For the Deveonwood, one owner appears to have asked for the record of past elections to confirm when and how the last elections were held, and the management company denied to fill the request.

Condominiums are great places to live, but like any organization they benefit deeply from a regular turnover of the board, and a rotation of the roles. There is nothing scared or amazingly difficult about being on a board, and normally a management company will ensure all the i’s are dotted and the t’s crossed. I have yet to see a new board, with none of the old guard remaining, mess up a community.

When the Condominium Board Demands Your Facebook Page

There are many owners in condominiums and HOAs that, for one reason or another, have started Facebook pages for their community. I am all for supporting owners that want better communication with their neighbours – and it doesn’t matter in what venue: monthly klatches, book groups, or social websites.

What does get my hackles up is the boards of these condominiums or HOAs threatening, or taking, legal action to shut down these social media groups or sue for control of the social media.

The Maplewood Homeowner’s Association, Nashville Tennessee, has issued a letter to Susan Rowe that her failure to remove the name of the subdivision (Maplewood) from her 2 year old Facebook page would cause the association to sue her. The intent of the letter is not only to have her change the name of the site, but to turn the Facebook group over to the board.

Her Facebook group – “Residents of Maplewood” (changed from “Maplewood Subdivision”) is a private, invite only, group which posts about lost cats and neighbour requests to borrow lawn equipment. This isn’t even a case of “we hate our association postings”.

The use of Facebook for neighbors to communicate without authorization from the board is something that is legal, justified, and fully supportable. As well, identifying the group as related to a particular local or building – but indicating that it’s not the “official site” is also well and good. There can be no limitation on a group of activist residents using the name of the association within the group title. Otherwise it’s a lot like saying the Nashville Singers couldn’t use the word Nashville in their name. Just plain silly.

HOAs don’t have a right to control owner conversation – and really that’s the crux of most of these conflicts. It’s overbearing, control-freak, boards that see any ability for owners to organize as a threat to their position. To them I say good luck with that. Spend your time on building community – not destroying other people’s successful endeavours

PS. If the association wants is the word Maplewood removed – maybe the association should first go after all those other associations that show up on a Google search for Maplewood. It’s all so confusing as to which one is the real Maplewood, when they all stand up shouting “No, I’m Maplewood!“

Twin Lakes HOA: Killing for Skittles

HOA Retreat at Twin Lakes, Florida, is about to be owned. And by owned, I mean sued and found responsible for the killing of 17 year old Trayvon Martin. Every owner in the Retreat at Twin Lakes HOA should get ready to open their pocketbook.

Briefly, for those not familiar with the case – HOA Block Watch captain George Zimmerman shot to death Trayvon while the boy was returning to his residence after purchasing Skittles and an ice tea. George Zimmerman claims self defense, even though he chased the boy after the police told him not to, and the deadliest thing Trayvon had on him was 2.17oz of tasty rainbow.

Here’s why the HOA is about to pay out a whole lot of cash:

1. Mr. Zimmerman was performing an activity authorized and backed by the HOA– performing the duties of Block Watch within the neighbourhood. An HOA newsletter confirms this role in the community.
2. The HOA, in backing Mr. Zimmerman as a Captain, authenticates a person who had been charged in 2005 for battery of a police offer, and had previously a restraining order filed against him.
3. Mr. Zimmerman failed to conform to any of the neighbourhood watch mandated training. Block watch clearly indicates that watch members are there to observe only, and never confront suspicious persons. They are “eyes and ears only”.
4. Mr. Zimmerman was recorded actively chasing Trayvon while on the phone with 911 (audio of call). The 911 operator also indicated that this action was unnecessary. This was definitely an act to confront Trayvon.
5. While carrying a gun is not illegal in this situation, neighbourhood watch members are not permitted to carry firearms.
6. Mr. Zimmerman made 46 calls to 911 since the beginning of 2011 to report disturbances, break-ins, windows left open and other incidents. Not only is it reported that he was out on his rounds for the watch, it is reasonable to assume as this encounter also started with a 911 to report a suspicious person, he was operating as a neighbourhood watch member as he was the 46 other times.

It’s a pretty simple line to draw the HOA as responsible for failing to maintain the required screening and standards required of their volunteers. Unlike a criminal prosecution, a civil case needs significantly less burden of proof or certainty. It is well documented that a person found innocent of a crime may still face significant monetary loss in a civil court. In this case it won’t be a person found liable in civil court, but the HOA.

I have said before that the Block Watch program is a phenomenal program, and every condominium and HOA that faces a crime issue should operate one. The Block Watch program has operated for over 50 years with astounding success. I still stand by the success.

The issue is an HOA must take the steps required. A formal relationship must be made between the community and local law enforcement. All members of the neighborhood watch must attend training – both at the beginning and ongoing. The HOA needs to create, back, and act on the mission statement: “eyes and ears only” – and repeat that message to the volunteers and the community constantly.

Importantly, the HOA needs to have a firm, written, commitment from each volunteer that they will abide by all the recommendations and requirements of both the national neighborhood watch program and local police authority.

And seriously, if this event makes you afraid to have a neighborhood watch – don’t be. Just stick to the program and enforce a role of observation only. That approach works most awesomely. A neighborhood watch that observes only, and doesn’t carry weapons, is both safe to themselves, safe to the community, and safe to 17 year olds coming home with a bit of ice tea and candy.

HOA vs. Kangaroo – HOA Avoids Bad Press and Possible Suit

The Estates of Legends Ranch, Texas, HOA has jumped back from their decision to oust a kangaroo from the association. The six month old kangaroo named Mike resides with Jeni and Nick Dreis, and their daughter Kayla.

When the HOA found out the kangaroo resided with the family, they issued a demand letter for the animal’s removal. Kangaroos, it seems, are not deemed household animals. As such, they’re not allowed in the HOA.

The HOA relented though, and has allowed the animal to exist at the Dreis residence till the Texas Downs, a special needs education and enrichment facility utilizing a wildlife park and organic farm, is completed (estimated mid 2012).

Honestly, the HOA didn’t have much of a choice. The Texas Downs is founded by the Dreis, and Kayla has Down syndrome. The kangaroo is expected to be transferred to the wildlife park when it becomes habitable for the creature, and in the meantime acts as a companion pet for Kayla.

A simple search on “HOA Kangaroo Dreis” will return 149,000 results – and you can read the massive amount of attention this issue has received. The utter cuteness overload of Kayla and the kangaroo would have been a public relations nightmare if the HOA insisted on enforcing the bylaws (stating the kangaroo isn’t a household pet). The Dreis could have also filed a civil rights suit, as the kangaroo may fit under the Americans with Disabilities Act – which defines a service animal as (and the underline is theirs):

The ADA defines a service animal as any guide dog, signal dog, or other animal individually trained to provide assistance to an individual with a disability. If they meet this definition, animals are considered service animals under the ADA regardless of whether they have been licensed or certified by a state or local government.

I’m personally ecstatic that the HOA has relented on its booting of the kangaroo, and has accepted its bouncy lifestyle until it transfers to the wildlife park. Beyond the public relations issue, it’s OK (really, more than OK) for HOAs to realize that the concept of community is important in an association. That home is more than a house people huddle in, away from their neighbours. It’s a place to form relationships, friendships, and show some decent basic humanity to your fellow neighbours.

The Estates of Legends Ranch has put a great foot forward with their support of the kangaroo. They are to be commended.

HOA Uses Community Consultation for Peacock Resolution

Just five days ago I chastised Larry Evans and the Fairfield Plantation for unilaterally slaughtering an established beaver colony, and then posting dead beaver mug-shots on their website.

In comparison, I give a tip of the hat and kudos to the Boynton Beach Florida HOA Fox Follow Housing Association. Dealing with issues of a 400 strong peacock flock, the HOA set out a survey to their members soliciting feedback how the HOA should deal with the birds.

With community feedback, which the video indicates 52% of the residents were in favor of some version of keeping them, the HOA has created a great plan moving forward.

Working with residents and almost a score of humane groups – including the Humane Society – they will relocate about 150 of the peacocks. The reduced flock should (1) retain the value in the community for having the birds and (2) reduce the impact – noise, droppings, and other related nuisances – that 400 (!!!) of the birds bring with them.

No mass slaughter, the residents are participating in both the decision and in the resolution of the issue, and an HOA which can proudly move forward saying that the Fox Follow Housing Association – unlike other associations – is focused on building a proud, inclusive, and participatory community. And that would be for owners and wildlife alike. Nicely done!

Colorado Looks to Legislate HOA and Condominium Transparency

Imagine living in a jurisdiction where the HOA or condominium corporation can deny your document requests with impunity. If you live in Colorado, that is exactly what can, and does, happen. State legislation indicates the association can deny providing documents unless there is “proper purpose” for the request.

There is absolutely no way to determine proper purpose, and owners are being forced to hire lawyers in order to get the documents they need. That is totally ridiculous.

Thankfully it looks like HOA regulations in Colorado are going to get a huge overhaul. In 2011 the state started tracking complaints voiced against HOAs – and the information is amazing. Complaints are not focused on pets, parking, and paint – which most people have always assumed. The complaints are about board and associations being closed for review, tightly controlled, and abusive in the use of their power.

From the 2011 Annual Report of the HOA Information and Resource Centre:

An additional and perhaps one of the more troubling complaint types the Office heard was that
the HOA board or manager was harassing, discriminating or retaliating against homeowners.
Many homeowners felt that their boards had singled them out and were arbitrarily fining them
for violations, when they were not in violation; engaging in selective enforcement of covenants;
and precluding them from participating in meetings.

The 2011 Report is a great read – and truly eye opening about the nature of a person’s relationship with their HOA. It’s a well suggested read for anyone involved in condominium and HOA work.

Anyways, it’s always nice to write a blog post about how a group or organization “gets HOAs and Condominiums” and a big, positive, tip of the hat to the Colorado State Legislature in drafting new legislation to address some well needed change.

HOA Kills Established Beaver Family

Even though it was legal, posting photos of the dead beavers isn’t the way to win friends and create a great name for your HOA. It’s a great way to alienate your HOA from the rest of the community.

Fairfield Plantation HOA of Stallings, North Carolina, hired a trapper to kill a family of 6 beavers that had resided in the area for several years. The HOA president Larry Evans referred to these beavers as criminals, using the term they had been “apprehended” (nice way to say slaughtered) and that HOA members could see the “mug shots” of the (dead) beavers on the HOA site (now removed).

North Carolina appears to have a healthy population of beavers after their overhunting in 1930s. Reintroduction programs between 1939 and 1956 have brought the population back enough for an extended hunting season to be allowed on beavers.

But at the end of the day, it’s the callous action of the HOA board in failing to realize that a population of beavers, established for several years, is a part of the community. Given that, there were a multitude of other options – including berm building and other activities – that could have let the beavers continue to inhabit and contribute to the community.

With the world of Twitter, Blogs, and other tools of social media – handling this issue so poorly will (justifiably) continue to haunt the Fairfield Plantation HOA and Larry Evans for years or even decades to come. The posting of the pictures, the reference to animals acting naturally as criminals, that’s beyond the pale of proper decorum, civility, and humanity. If one cannot show restraint with the culling of beavers, why show compassion or decency anywhere else in one’s home or business dealings.

Plus, I’m Canadian, so that’s our national symbol your killing.